Return and Refund Policy

Thank you for shopping at Jank.store. We strive to provide you with high-quality products and a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, please read our Return and Refund Policy below to understand your rights and how we handle returns and refunds.

1. Returns

We accept returns on most products within 7 days of the purchase date. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and in its original packaging.
• The product must be accompanied by the original receipt or proof of purchase.
• The return must be initiated within 7 days of the date of purchase (unless otherwise stated in the product description).

Note: Certain items, such as personalized products or intimate items, may not be eligible for return due to hygiene reasons or other restrictions. Please check the product page for specific return guidelines.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact us at janak.com7@gmail.com to initiate your return request. Please provide your order number and the reason for the return.
2. Once we approve your return, we will provide you with detailed instructions on how to send the product back to us.
3. Pack the item securely in its original packaging to prevent damage during return shipping.
4. Ship the item back to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Refunds will typically be issued within 7 business days after the returned item has been received and processed.

Please note:

• Shipping fees are non-refundable unless the return is due to a defect or error on our part.
• If the product is returned in a damaged or used condition, a partial refund may be issued, or the return may be declined.
• We reserve the right to refuse a refund if the return does not meet the requirements outlined in this policy.

4. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us at janak.com7@gmail.com. We can assist you with the exchange process. Exchanges are subject to product availability, and you will be responsible for the return shipping costs unless the exchange is due to a defective or incorrect product.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will provide you with a prepaid return shipping label and offer you a full refund or a replacement, depending on your preference and product availability.

6. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made items
• Intimate or sanitary goods (e.g., undergarments, swimwear)
• Gift cards
• Downloadable software or digital products

Please review product descriptions and our policies carefully before purchasing.

7. Lost or Damaged Items

If your item is lost or damaged during shipping, please contact us immediately. We are not responsible for lost or damaged goods caused by the shipping carrier, but we will work with you to resolve the issue. We recommend that you check the tracking information to ensure the item is delivered successfully.

8. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return or exchange, please contact us at:

Jank.store
Email: janak.com7@gmail.com